MOTOTRBO Helps Deliver 5-Star Service at South Florida's Premier Resort
Lauded for its stunning oceanside location, impeccable service and sophisticated Mediterranean villa-style architecture, Acqualina® Resort & Spa on the Beach is one of the premier luxury destinations on Florida's Riviera coast. Guests expect a flawless five-star experience at Miami Beach's only AAA-rated Five Diamond resort and Acqualina sparkles, year after year.
Interacting across four and a half acres, from intercoastal suites to residential mansions, the staff at Acqualina Resort & Spa on the Beach depends on clear, reliable, digital communications to support activities and help them respond seamlessly to guests.
Service at this jewel on the Atlantic is legendary, and a legion of staff attends to guests with immediacy and discretion. As industry accolades grew, Acqualina looked inward to see how it could enhance its award-winning service and improve productivity throughout the resort.
In the past, Acqualina's different departments used the same radio with the same features to communicate and collaborate. This one-size-fits-all approach wasn't ideal for the individualized and nuanced nature of their tasks. Maintenance staff duties, for example, were distinctly different from management's. While an engineer would want the audio on his radio to automatically adjust as he walked from a quiet corridor to a noisy boiler room or might need to read work order tickets without scrolling through screen after screen, resort managers sought a more stylish device to complement their professional attire. No matter the device, the department or the staff member using it, Acqualina wanted to make sure all their different radios worked seamlessly together.
"When I first saw the MOTOTRBO SL Series, I thought it was a cell phone," says Director of IT Juan Valez. "It fits absolutely well with all our uniforms. It looks professional when it's in sight, and it can be discreetly concealed."
Acqualina Director of IT Juan Valez likes the sleek and lightweight design of the SL Series portable.
MOTOTRBO™ professional series radios have set a new performance standard for business communications, offering a smart new feature in digital mode - Intelligent Audio — that adjusts radio volume to fit an environment's noise level. Security Officer Max Jenue-Gens believes the innovative features on the new MOTOTRBO portables, such as Intelligent Audio, increase his department's efficiency.
"One of my favorite features is intelligent audio because we don't have to keep on readjusting the volume on the radio," Jenue-Gens says. "It helps us not deviate from the matter at hand by reaching to try to adjust the volume. We're able to distinctively hear what is being transmitted loudly and clearly. I want to be satisfied knowing I've given our guests and residents a five-star Five Diamond service, and the new MOTOTRBO radio helps us accomplish that."
Security Officer Max Jenue-Gens using a Two-Wire Surveillance Kit accessory to communicate.
MOTOTRBO's expanded portfolio offers the ideal solution for Acqualina's different users and diverse needs. Rather than relying on a single device for multiple departments, MOTOTRBO provides the breadth and depth of two-way digital radios with industry exclusive features.
Only MOTOTRBO puts the right device into the hands of the right user. Our next generation MOTOTRBO radios will transform what's possible from two-way radio systems and will help you run a smarter, safer and more efficient business.
To see how MOTOTRBO helps the Acqualina Resort & Spa optimize guest service, please click here.
For more information on the new feature-rich XPR 7000 Series and the ultra-thin and lightweight SL 7550 portables, please visit www.motorolasolutions.com/mototrbo.
Lubo Harizinov is a Product Manager for Motorola Solutions. He is an eight-year Motorolan, with his last four years focused on MOTOTRBO hardware and software solutions for North America markets.